Privacy Policy

In the course of providing diagnostic testing, consultations, and patient services, CSA Diagnostic collects personal and health information that you voluntarily provide to us through our website, booking forms, telephone calls, WhatsApp communications, or in-person visits to our centre.

CSA Diagnostic uses the information collected strictly for legitimate healthcare, diagnostic, clinical, and administrative purposes. Specifically, we use your data for:

Medical information, doctor prescriptions, diagnostic requisitions, and clinical lab results are classified as sensitive personal data. CSA Diagnostic handles all health information with the highest degree of confidentiality and clinical care.

Access to your diagnostic and health records is strictly restricted to qualified pathologists, laboratory technicians, consulting doctors, and authorized medical coordinators directly involved in your testing, diagnosis, or treatment.

Internal security protocols and standard medical confidentiality practices are enforced across all laboratory departments, specimen processing units, and digital reporting databases.

CSA Diagnostic does not sell, rent, lease, or trade your personal, contact, or medical information to any third-party marketing or advertising companies.

Your information may only be disclosed under the following controlled circumstances:

We implement appropriate physical, technical, and managerial security safeguards to protect personal and medical data from unauthorized access, accidental loss, destruction, alteration, or disclosure.

Measures include secure data encryption during transmission, password-protected laboratory information systems, role-based internal access permissions, secure specimen labeling, and continuous monitoring of diagnostic data repositories.

While we exercise rigorous precautions to protect your data, no digital transmission over the internet or electronic storage system can be guaranteed to be 100% immune from security vulnerabilities.

By providing your contact details when booking a test, requesting home collection, or consulting a doctor, you authorize CSA Diagnostic to contact you via telephone calls, SMS messages, WhatsApp alerts, or email.

These communications are primarily operational and relate directly to your test bookings, sample collection dispatch, OTP verification, critical report availability alerts, and appointment updates.

You may request to opt out of non-essential informational or seasonal wellness messages at any time by contacting our support desk; however, essential operational messages regarding active tests and reports will continue.

The CSA Diagnostic website may use cookies, web beacons, and similar tracking technologies to facilitate smooth website navigation, retain basic user preferences, analyze traffic trends, and measure website performance.

Cookies do not extract personally identifiable health data from your computer or device. You have the option to configure your web browser settings to block or notify you before accepting cookies. Please note that disabling cookies may affect certain interactive features of our website.

Our website may contain links to external third-party services, such as online payment gateways, digital map directions, social media platforms, or external medical reference resources.

CSA Diagnostic does not control and is not responsible for the privacy practices, policies, or content of any external third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

CSA Diagnostic retains personal and medical records only for as long as necessary to fulfill the diagnostic, clinical, and administrative purposes outlined in this policy.

Diagnostic test results, clinical records, and billing documents are preserved in accordance with applicable Indian healthcare recordkeeping regulations, laboratory accreditation standards, and legal statutory limitation requirements.

Patients have the right to request access to their diagnostic test records, obtain duplicate copies of issued reports, review the contact details held on file, and request corrections to any inaccurate personal information.

To submit a request regarding your personal information or diagnostic records, please contact us using the official contact channels listed below. For patient security, verification of identity may be required before processing medical record requests.

CSA Diagnostic provides pediatric diagnostic testing and consultations for minors (children under the age of 18) only with the express consent and accompaniment of a parent or legal guardian.

All personal and medical data relating to minors is held under strict guardian authorization and managed in accordance with the provisions of this Privacy Policy.

CSA Diagnostic reserves the right to modify, amend, or update this Privacy Policy from time to time to reflect evolving laboratory practices, statutory regulatory amendments, or service enhancements.

Any revisions will be posted on this page with an updated effective date. We encourage patients and website visitors to review this policy periodically. Continued use of our website or diagnostic services after revisions indicates acceptance of the updated policy.

If you have any questions, clarifications, concerns, or requests regarding this Privacy Policy or the handling of your personal and health information, please reach out to our administration: